Terms and conditions and legal notice

1. About us

This online store, heatvo.es, is managed by Heatvo, located at Passatge de l'Ajuntament No. 1, 08170 Montornès del Vallès (Barcelona), Spain. Contact: mateomendezsilva6@gmail.com.

2. Products and prices

Prices are shown in your country's currency. Shipping costs are indicated before completing your purchase. The price in effect at the time of your order will always be applied.

3. Orders

Upon placing an order, you will receive a confirmation email. We may cancel an order if the product is unavailable or if there is an obvious pricing error; in such cases, we will refund the full amount.

4. Payment

We accept the payment methods shown on the checkout page. Payments are processed securely, and we do not store your card details.

5. Shipping

Check delivery times and conditions in our Shipping Policy.

6. Withdrawal and returns

You have 14 calendar days from receipt to withdraw from your purchase. More information in Returns and refunds.

7. Warranty

All products are covered by the legal warranty of conformity established by current consumer regulations.

8. Product use

Always follow the usage and washing instructions. Remove the battery before washing the garment and use quality 5V USB batteries.

9. Applicable law

These terms are governed by Spanish law. You may also visit the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr.